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1. Definitions and Interpretation

1.1. “Livewire” means Livewire Engineering and Consulting (Pty) Ltd.

1.2. “You” or the “user” means any person who accesses and browses this website / mobile application for any purpose.

1.3. “Website” means the website of Livewire at URL, or or such other URL as Livewire may choose from time to time.

1.4. “Mobile applications” means the Smartwire application as available from the Google Play Store or App Store.

2. E-commerce terms of use

Livewire is a business in the energy management industry, which includes the services of account payment and prepaid pruchases.

As such, purchases made through this website will not be for the delivery of a physical item, but will be for energy consumed or energy to be consumed in the future. Thus there will also not be items which can be returned or refunded.

Your use of this website e-commerce and/or online payment facilities as well as any dispute arising out of such use of the website is subject to the laws of the Republic of South Africa. Livewire chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature:

  • Tygerberg House, 2nd Floor
  • Tygerberg Office Park
  • 163 Uys Krige Drive
  • Plattekloof 1
  • 7500

Unauthorised, unlawful or fraudulent use of this website e-commerce and/or online payment facilities may give rise to a claim for damages and/or be a criminal offence liable for prosecution.

Livewire shall take all reasonable steps to protect personal information of users as defined in clause 1 of the privacy policy

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

We are committed to providing secure online payment facilities via a variety of payment options, including Visa or MasterCard. However, payments made on this website is entirely at your own risk, for which Livewire shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Card transactions will be acquired for Livewire via PayGate (Pty) Ltd who are the approved payment gateway for all South African acquiring banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details will be stored by Livewire separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Livewire takes responsibility for all aspects relating to the transaction including sale of services on this website, customer service and support and dispute resolution.

When paying by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received and the needed authorisation is obtained. If we do not receive authorisation your payment will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the website.

Once you have selected your payment method (save for cash on delivery or direct bank deposit), you will be directed to a link to a secure site for payment of the applicable amount.

If you continue to browse and use this website for e-commerce and/or online payment facilities and complete a transaction you are agreeing to comply with and be bound by the abovementioned terms and conditions of use, which together with our privacy policy govern Livewire's relationship with you in relation to this website.

The e-commerce and/or online payment facilities available on this website is subject to change without notice.

3. Queries

This web site is run by Livewire Engineering and Consulting (Pty) Ltd based in South Africa with registration number 2006/006481/07

If you have any queries about the terms and conditions please contact us:

Phone: +27 (21) 913 6969
  • Tygerberg House, 2nd Floor
  • Tygerberg Office Park
  • 163 Uys Krige Drive
  • Plattekloof 1
  • 7500