• Follow these 5 steps at www.livemopay.co.za:
    Step 1) Enter your meter number
    Step 2) Enter your basic details
    Step 3) Make payment
    Step 4) Receive your token
    Step 5) Remotely load your token on your meter
  • Step 1) Enter your meter number
  • Step 2) Enter your basic details
  • Step 3) Make payment
  • Step 4) Receive your token
  • Step 5) Remotely load your token on your meter

The answer to all your prepaid metering Technology needs. Contact us for more information on all our products and services offered.


What type of meter do I have installed?




Frequently Asked Questions


Please download the specific guide for your meter type to determine what the error means as well as the solution to the issue.

Yes, the minimum purchase amount is R10.00

Other web sites such as Prepaid24 are available to purchase a token, however, they do not offer the option to load the token remotely.

We recommend that you sign up to Prepaid24's EFT service to purchase tokens.

Please download the specific guide for your meter type.

No, prepaid tokens are issued per meter number and once issued it cannot be reversed or refunded.

You can load your token remotely after purchasing the token on www.livemopay.co.za. Alternatively you can load a token at any time using the Smartwire app.
*Subject to meter compatibility.

Our technicians are available from 07:00 to 22:00 7 days a week. Please send an email through to prepaid@livewire.co.za or fill out our online support form and we will get back to you as soon as possible. Please note that support requests logged between 16:00 and 22:00 may have a delayed response time.

SID instant EFT, Credit and debit card payment. Note: Subject to account compatibility.

At retailers nationwide, www.livemopay.co.za or any other online 3rd party vending platform such as Prepaid24.

Please check the name plate of your meter or refer to the pictures above to determine your specific meter type.

Please attempt to load your token via the provided keypad.

Water and other utility debts may be loaded onto your electrical meter as per instruction from the landlord/ homeowner. Please contact prepaid@livewire.co.za to request details regarding the debts loaded onto your meter.

The Smartwire App offers a self-registration feature. Visit register.liveview.co.za for more information.

Contact our support team

Prepaid Support Contact Form

The Office

  • Address: Tygerberg House, 2nd Floor, Tygerberg Office Park, 163 Uys Krige Drive, Plattekloof 1, 7500, Cape Town
  • Phone: +27 21 913 6969
  • Email: prepaid@livewire.co.za

Business Hours (Central Africa Time)

  • Mondays to Thursdays : 7:00 - 16:00
  • Fridays : 7:00 - 13:00
  • Weekends / Public Holidays : Closed