• Follow these 5 steps at www.livemopay.co.za:
    Step 1) Enter your meter number
    Step 2) Enter your basic details
    Step 3) Make payment
    Step 4) Receive your token
    Step 5) Remotely load your token on your meter
  • Step 1) Enter your meter number
  • Step 2) Enter your basic details
  • Step 3) Make payment
  • Step 4) Receive your token
  • Step 5) Remotely load your token on your meter

The answer to all your prepaid metering Technology needs. Contact us for more information on all our products and services offered.


What type of meter do I have installed?




Frequently Asked Questions


Please download the specific guide for your meter type to determine what the error means as well as the solution to the issue.

Yes, the minimum purchase amount is R10.00

Other web sites such as Prepaid24 are available to purchase a token, however, they do not offer the option to load the token remotely.

We recommend that you sign up to Prepaid24's EFT service to purchase tokens.

Please download the specific guide for your meter type.

No, prepaid tokens are issued per meter number and once issued it cannot be reversed or refunded.

You can load your token remotely after purchasing the token on www.livemopay.co.za. Alternatively you can load a token at any time using the Smartwire app.
*Subject to meter compatibility.

We always have a technician available to assist you. Please send an email through to prepaid@livewire.co.za or fill out our online support form and we will get back to you as soon as possible.

SID instant EFT, Credit and debit card payment. Note: These methods are only available for personal checking accounts

At retailers nationwide, www.livemopay.co.za or any other online 3rd party vending platform such as Prepaid24.

Please check the name plate of your meter or refer to the pictures above to determine your specific meter type.

Contact our support team

Prepaid Support Contact Form

The Office

  • Address: 99 Jip de Jager Drive, Bellville, Western Cape, South Africa
  • Phone: +27 21 913 6969
  • Email: prepaid@livewire.co.za

Business Hours (Central Africa Time)

  • Mondays to Thursdays : 7:00 - 16:00
  • Fridays : 7:00 - 13:00
  • Weekends / Public Holidays : Closed